Quality Policy

PROCESIX 's Quality Policy   aims to provide our clients with the most advanced talent, knowledge and management methodologies, adapted to the reality of their organizations to enable their competitiveness and continuity. Therefore, our policy is oriented towards the effective fulfillment of the mission:

“We specialize in BUSINESS PROCESS MANAGEMENT SOLUTIONS, to help our clients meet their EFFICIENCY and COMPETITIVENESS needs in their services, IT products and digital transformation processes.”

Senior Management is the highest authority in  PROCESIX  in terms of quality and assumes the role of driving force in the Quality Management strategy, motivating and promoting the participation of all company personnel in activities related to quality, in preventive detection and in taking actions for continuous improvement of quality.

We believe in quality as the principle and main focus of our services. We develop business strategies and firmly believe that only through quality in service as a methodology can we achieve excellence in projects.

The main objective of our Quality Management System will be aimed at the satisfaction of our client companies, as well as that of our staff and our company's environment, always based on the continuous improvement of our organization and our activity, for which we will make available the experience, flexibility, capacity, expertise and knowledge of our collaborators.

To this end, it has been decided to promote this quality policy with the aim of:

1.  Adapt the company's organization to the demands of a changing and competitive market, ensuring customer satisfaction through continuous improvement and the participation of all people in the company.
2. Evaluate, analyze and constantly improve the company's processes in relation to the quality of our services, based on a permanent improvement in quality, profitability and competitiveness.
3. Ensure compliance with the internal and external technical, regulatory and normative requirements of our services, as well as ensure proper identification and evaluation of risks in our business that allow PROCESIX to guarantee its continuity.
4. Continuous training, management of the reconciliation of personal, family and work life and the commitment of our consultants will be essential pillars to guarantee the quality of our services, supported by knowledge management as a vehicle for compliance with the applicable legal requirements, clients and interested parties, the continuous improvement of our services and the satisfaction of our clients.